Frequently Asked Questions
Everything you need to know about shopping with Seijo Ishii Online.
What are the shipping costs for refrigerated and frozen items?
Temperature-controlled shipments (Cool Delivery) incur a specific flat rate based on your region. Please note that refrigerated and frozen items may be shipped separately to ensure maximum freshness.
Can I request specific packaging or gift wrapping for imported wines?
Yes, we offer premium gift wrapping and original Seijo Ishii gift boxes for wine and spirits. You can select these options during the checkout process for a small additional fee.
How do you ensure the quality of fresh imported cheese and charcuterie?
We maintain a strict cold-chain logistics system from our warehouse to your doorstep. All perishable items are vacuum-sealed or specially packaged to preserve their authentic flavor and texture.
Which payment methods are accepted on the online store?
We accept all major credit cards (Visa, Mastercard, JCB, AMEX), convenience store prepayments, and Amazon Pay for a seamless checkout experience.
What is your policy on returning food items?
Due to the nature of food products, we generally do not accept returns for personal reasons. However, if a product is defective or damaged during transit, please contact our customer service within 7 days for a full replacement or refund.
Can I earn and use Seijo Ishii loyalty points online?
Yes, registered members earn points on every purchase. These points can be redeemed for discounts on future online orders or at participating physical store locations.