Returns & Exchanges
Due to the perishable nature of our products, Seijo Ishii generally does not accept returns unless the item is damaged, defective, or incorrect. Please inspect your order immediately upon delivery to ensure your high-quality food items meet our standards.
Inspect Your Order
Upon receipt of your delivery, please check the condition of all items, especially chilled or frozen goods, to confirm they arrived in perfect condition.
Contact Customer Support
If you receive a damaged or incorrect item, notify our support team within 7 days of delivery via our online contact form or customer service hotline.
Provide Proof of Issue
Please prepare photos of the damaged product and the packaging box, along with your order number, to help us expedite your exchange or refund request.
Receive Refund or Replacement
Once your claim is verified, we will process a full refund to your original payment method or arrange for a replacement delivery at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing